Technical information

Web design




Technical information explains the technical; with text, images and sound in combination. To make the unintelligible understandable. To make gibberish into plain words. To inform, educate, train and enlighten - with the goal that the product or service should be used in its optimal way.
To describe technical processes and procedures so that ordinary people can understand.
Should you really need an engineering degree in order to set your video recorder? Or a dictionary to cook in your new microwave oven?

A good text invites reading, is easy to understand and sticks in your memory.

One of the more important tasks for a writer is to organize the content of a text; for the reader to understand and remember. To achieve this, the writer must know for whom she writes, and why. The writer needs facts and figures, enough to be able to describe the product, its benefits and functions. In order to do this, the writer often need to test the product, read background information, look at blueprints, drawings and market benefits; understand the whys, whats, and don'ts.

The technical writer may very well be the first to thoroughly test the product and give feedback to the developers about its faults and function.

Technical information is about usability and useworthyness (yes we invented a new word).

The information can be delivered in a printed manual or handbook, directly on a computer screen or as an interactive on-line help.
It can be viewed on DVD or as a multimedia presentation, or Overheads or color slides.
The instructions can be printed directly on the product or the box; descriptions can be on signs or stickers.
The technical user information follows the product during its entire life-cycle.
Mounting - Installation - Start-up - Use - Maintenance - Termination.

The keyword for good technical information is user friendly